Fulfillment Policy for Zap Pay
At Zap Pay, we’re committed to providing secure, efficient, and high-quality digital services. Please review the following fulfillment, refund, and cancellation policies to understand how we manage service delivery and customer support.
Refund Policy
Clients may request a refund within 10 days of service delivery, provided that no substantial work has been completed.
For ongoing projects—such as custom development, integrations, or setup services—once work has begun (including approval of digital proofs or completion of agreed-upon milestones), a partial refund of up to 50% of the total project fee may be granted.
Please note: refunds are not available for services or digital products that have been fully delivered and approved. Clients are responsible for reviewing and approving work at each milestone to ensure satisfaction and accuracy.
Service Delivery Policy
All services and digital products are delivered according to the timelines agreed upon at the start of each project. Delivery times may vary depending on:
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The scope of work
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Project complexity
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The client’s responsiveness in providing required information, feedback, or approvals
While Zap Pay will make every effort to meet deadlines and keep you updated throughout the process, we cannot guarantee exact delivery dates if delays occur due to factors outside our control.
Cancellation Policy
Orders or projects may be canceled before any work has begun or prior to the approval of digital proofs.
If a cancellation is requested after development or fulfillment has started, partial refunds may be issued based on the amount of work completed at that time.
Contact Us
If you have any questions or concerns about this Fulfillment Policy, please feel free to reach out:
Email: info@zappay.cc
Website: www.zappay.cc